When you contact us about a return, your Roxio Customer Service Representative may inquire about your products and experience.Please note: Only products purchased directly from Roxio qualify for the Roxio 30-Day Money-Back Guarantee.It comes bundled with some Cyberlink software, but not the Power DVD that is needed to play DVD Movies. My laptop doesn't have the ability to play CD/DVDsso I purchased this one. For that they want you to purchase an upgrade to be able to play your DVD movies on your PC. I have a couple of CDs that go along with a course I'm teaching and need to preview them to prepare my lessons. I really haven't found anything that I don't like about it yet. It is lightweight and easy to install on my computer. I have a DVD that I want to burn, but it's one of those huge dual layer ones.
At Roxio we're proud of our products and we're confident that you'll be satisfied with your purchase.Purchases made from a retailer or partner must be returned to where you made your purchase and are subject to the return policy of that retailer.Purchases of transactional licenses, maintenance, download insurance, Protection Plans, Training Plans, Subscriptions and Product Memberships and Priority Tickets are excluded from this guarantee.I like that this product is small lightweight, making it easy to slip into my laptop bag and take with me. For such a slim and lightweight rewriter it performs at the same or better level than more expensive and larger units. I needed it because my new laptop, like many of them, does not have a drive that will read a CD. Light (so light, it feels like I'm going to break it each time I open it or load a disc) and very simple to use/start up. I highly recommend purchasing this item if looking for an external rewriter. But if you want to use it for your desktop Mac Pro it won't work, just with laptops. Took me about ten minutes to unpack and put into service. Ecause itvis too early too judge the longevity of this product. Yes I'll probably get accused of necromancy stumbling across this in a search; but given you have not accepted an answer yet I figure its fair game.